Pricing
The price of FrameWork depends on:
- Your research sector
- The number of licences you require
- Whether you need a single-user or networked version of the program
- Which network support options you want
Research sector and number of licences
There are discounts for non-commercial users of FrameWork (such as students and for those needing multiple licences.
| Number of licenses (cost each) | |||||
|---|---|---|---|---|---|
| Sector | 1-4 | 5-15 | 16-25 | 26+ | |
| Commercial | £650 | £585 | £553 | £488 | |
| Government / public sector bodies | £400 | £360 | £340 | £300 | |
| Educational / not-for-profit | £320 | £288 | £272 | £240 | |
| Student2 | £100 | £100 | £100 | £100 | |
For more information on using FrameWork in your educational institution either is a department or as part of a course, or for details of the student licence, visit the Student Zone.
Single user licences
All single-user licence holders receive:
- Access to the FrameWork software for an unlimited time. The licence does not expire and there are no annual fees.
- 12 consecutive months technical support
- Regular updates and bug fixes
- Access to the customer support area on this site
- Step-by-step user guide to get you up and running.
- The right to download the program twice (e.g. on a work and home computer – both downloads MUST be for the same user)
Network licences
The network version of FrameWork has the added benefits of allowing users to:
- Work simultaneously on data with other team members
- Access the program on any computer that’s logged on to your organisation’s secure network –ideal for home working and geographically dispersed teams.
Network support
If you want a networked version of FrameWork, you pay for the licence, as above, plus an ongoing support fee.
The network support contract covers aspects such as backing up the database, maintaining the system for optimum working conditions, providing and implementing updates and fixes, and help with on-going technical support queries.
The cost of support depends on the options you choose. There are three main categories, as outlined below. However, the support contact is designed specifically for your needs, so the cost will be decided after a consultation with us. For further information, please contact us on 020 7549 9562.
Network support options
The table, below, explains the options in more detail:
- Full support: This guarantees that your database and network are monitored on a weekly basis (for remote access - quarterly if site visits are required). This ensures your network is always in an optimum condition for holding and accessing a number of large projects. Any problems are identified quickly and given priority over those for organisations on the cheaper options.
- Ad-hoc support OPTION 1: This option allows you the security of having a support contact, giving extra priority to any support issues that may raise, but without the annual fee. Incidents will then be charged on an incident basis but at a lesser cost rate than option 2 (below).
- Ad-hoc support OPTION 2: The minimal option. All support is charged on an incident basis.
| Item | Full support | Ad-hoc support option 1 |
Ad-hoc support option 2 |
|---|---|---|---|
| One-off licence fee | |||
| Annual per user support fee | |||
| Annual contract fee | |||
| Site visit fee | |||
| Hourly support fee | |||
| Incident fee | |||
| Initial installation support | |||
| Add new users to an existing licence | |||
| Full team access to online support pages | |||
| Access to support team by telephone and email 24 hours a day | |||
| Free interim upgrades and fixes | |||
| Ongoing monitoring of database | |||
| Same day emergency response | |||
| Priority response | |||
| Free support guide PDF for all users |
VAT AT 20% WILL BE ADDED TO ALL COSTS ON THIS PAGE.
Now read the installation requirements or buy FrameWork.
